Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Below shipping rates do not take into account large/heavy orders (e.g multiple shisha pipes), shipping charges for such orders will be calculated at checkout or applied post-purchase.

UK Domestic Shipping Rates and Estimates

Shipping option

Estimated delivery time



2 to 4 business days


Standard (orders over £75)

2 to 4 business days



1 to 3 business days



How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.